Payments Policy

Effective date: August 23, 2026

This Payments Policy applies to purchases made through vsetex-uniform.com. The online store is operated by Sole Proprietor Oksana Romanivna Syniuk, trading as VSETEX.

  1. Accepted Payment Methods

Customers may use the payment methods displayed as available during checkout. Depending on the customer’s country, device, currency and the payment provider’s availability, these methods may include:

• major credit and debit cards, including Visa, Mastercard and American Express;
• PayPal;
• Google Pay and other digital wallets displayed at checkout; and
• bank transfer for approved wholesale, business, branded or custom orders.

The payment options displayed at checkout are the payment methods available for that particular order. Individual payment methods may be unavailable in certain countries or for certain currencies, devices or order types.

  1. Payment Processing

Online payments are processed through Shopify’s secure checkout and authorized third-party payment providers, including PayPal and other providers displayed during checkout.

When a customer pays through the online checkout, VSETEX does not store the customer’s complete payment card number or security code on its own systems. Payment providers process payment information according to their own terms and privacy policies.

By submitting an order, the customer authorizes the applicable payment provider to charge the total amount displayed during checkout.

  1. Currency and Conversion

Unless another settlement currency is expressly displayed during checkout, orders are charged in United States dollars (USD).

A customer’s bank, card issuer, PayPal or other payment provider may apply its own currency conversion rate, foreign transaction fee or other processing charge. These charges are determined by the relevant provider and are not controlled or collected by VSETEX.

  1. Payment Confirmation and Order Acceptance

After placing an order, the customer should receive an electronic order confirmation. An automated confirmation acknowledges receipt of the order but does not override the Terms of Service or any separate quotation, invoice or written order confirmation.

Production, branding and order processing normally begin after payment has been successfully confirmed and, for embroidered or printed products, after the required artwork and branding proof have been approved.

A payment may temporarily appear as pending or authorized while it is being reviewed by the payment provider. If payment is declined, cancelled or not completed, the order may not proceed.

  1. Payment Verification

To prevent fraud, payment providers or VSETEX may request reasonable additional information necessary to verify a transaction. VSETEX may place an order on hold while verification is pending.

VSETEX may cancel and refund an order where there is reasonable evidence of unauthorized payment, fraud, a material pricing error, product unavailability or another legitimate reason permitted by applicable law. This does not limit any mandatory consumer rights.

  1. Bank Transfers

Bank transfer is available only when confirmed by VSETEX for a particular order. Official payment instructions are provided in a VSETEX quotation, invoice or written communication sent from an authorized VSETEX email address.

The customer must use the order or invoice number as the payment reference. Production and fulfillment begin only after cleared funds have been received, unless otherwise agreed in writing.

The customer is responsible for bank transfer fees, intermediary bank charges and currency conversion costs. VSETEX must receive the full invoiced amount.

Customers should verify any unexpected request to change bank details by contacting VSETEX using the contact information published on vsetex-uniform.com.

  1. Prices, Taxes and Import Charges

The product price, shipping charge and any taxes collected by VSETEX are displayed before the customer confirms payment.

For international shipments, the destination country may impose import VAT, customs duties, brokerage charges or other fees. Unless the checkout or written order confirmation expressly states otherwise, these charges are not included in the product or shipping price and must be paid by the customer.

Customs duties, destination taxes and brokerage fees paid directly by the customer are not collected or refunded by VSETEX. The customer may need to contact the relevant customs or tax authority regarding any available reimbursement.

  1. Failed, Pending or Duplicate Transactions

If a payment fails, the customer should verify the payment information or select another available method. A failed payment does not create a paid order.

Some banks may temporarily display a payment authorization even when an order was not completed. Such authorizations are normally released by the bank or payment provider according to its own processing times.

If a customer believes that a payment was charged more than once, they should contact VSETEX and provide the order number and relevant transaction information. Customers should not send complete payment card details by email.

  1. Refunds

Approved refunds are issued to the original payment method whenever reasonably possible. VSETEX normally initiates an approved refund within 5–7 business days after the applicable return inspection or refund decision and within any mandatory legal deadline.

A bank, card issuer, PayPal or other payment provider may require additional time to display the refund. Original shipping charges, return shipping, taxes and import charges are handled according to the Return and Refund Policy and applicable law.

VSETEX does not charge a restocking fee for an eligible return.

  1. Business and Wholesale Orders

Wholesale, team, branded and other business orders may be governed by the payment schedule and conditions stated in the applicable quotation, invoice or written order confirmation.

Those specific payment conditions take precedence for the relevant business order. Deposits or advance payments for personalized products may become non-refundable after branding approval or the start of production, to the extent permitted by the applicable contract and law.

  1. Contact

Questions concerning payments should be sent to:

VSETEX
Sole Proprietor Oksana Romanivna Syniuk
Email: vsetex.international@gmail.com
Phone: +380 50 620 25 25
Business and production address: 4 Khlibna Street, Lviv, 79032, Ukraine

Please include the order number when contacting us, but never send complete card information or security codes by email.